![]() ![]() The network extender needs a modem that's plugged into a land-line or cable outlet. Who after talking to for a bit was like oh wait you have 5g wireless internet. But support ASSURES me this will fix my problem! Get on another support call with ANOTHER agent. So I did that and it progressed the setup of the extender but no connection was ever made with it. Had to revert to these forums to see you had to call in to support to activate the Mac address. One agent sent me a free like 300$ wireless network extender for free to help boost the signal. I've talked to or chatted with at least 10 different people in the last week and lost countless hours I could have been working. Everyone I've talked to it's like we're learning about 5g together. ![]() But I'm not going to talk to another customer support agent. I've got to the point I'm just living with the connection drops. Honestly I think we all just have to wait till Verizon solves the problem as a whole. Especially as it's happening to multiple people. Also the wifi stays connected when the internet goes out so it's clearly the gate way firmware causing the issue. So makes it near impossible to reposition unless you hold it somewhere and run a speed test. The setup guide is also the only place I can find to perform a signal test when you move the box around the window looking for the green light. And after being advised to factory reset it, even though it's connected and working, the blue pairing lights won't shut off because the you can only pir it with Bluetooth during the initial interactive set up and once you complete the set up I haven't found a single way to go through the setup steps again so I can pair it and stop the blue lights blinking. Got left with a tech service ticket open and I just doubt it's going to solve the issue. ![]() Second lady I spent hours on the phone with and she said she'd call back in 15 min and never did. First guy tried reconfiguring backend stuff and sent me on my way. Today I contacted Verizon and talked to two agents on the phone on separate calls. I've spent countless hours trying to find the answer. ![]()
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